RETURNS: REFUNDS & EXCHANGES
Need to make a return? Here's all you need to know and do:
1) Ensure any unsuitable items are in line with the below Returns Policy requirements.
2) Send any unsuitable items back to the below returns address within the below timescales, enclosing a note with your name, order number and returns request (e.g. refund or size exchange).
- Any seals attached to the product packaging must remain unbroken or damaged.
- The items must be in a brand new, re-saleable condition (as above with all labels and packaging/boxes intact).
Gift cards and boxes are non-returnable & cannot be refunded.
- Items returned within 14 days of the day you receive your goods will be refunded via the original payment method.
- Items returned within 15 to 35 days of the day you receive your goods will be refunded via e-gift voucher.
If you have notified us that you wish to cancel your order within 14 days of receiving the goods, you will have a further 14 days for the items to be sent back.
- Please remember to obtain a proof of postage receipt from the Post Office/Courier.
- Unfortunately we don't currently offer Free Returns.
- We endeavour to process returns as quickly as possible once they have been received, however, please allow up to 14 days for a return or exchange to be processed.
Return of Faulty or Incorrect Products
If on the off-chance the products are being returned because they are faulty or incorrect, Please email us with your order number and details of the fault, prior to sending the parcel. Any faulty products must be returned within 30 days of purchase.